Error: QuickBooks Online Customer MUST have ZIP CODE
Jan 25, 2023
2758
This error appears on the Export tab after trying to export. The Status column displays, "ERROR: QBO Customer MUST have ZIPCODE:"
This message indicates the customer already exists in QuickBooks Online but does not have a zip code in their billing address.
💡Note: QuickBooks Online requires customers to have zip codes when Sales Tax Based on Location is turned on. Accounting Link cannot modify customer information if the customer is already exists in QuickBooks Online.
To Resolve the Issue:
Step 1: In QuickBooks Online, locate the customer.
Step 2: Click edit or the pencil icon near the customer’s name.
Step 3: Add the customer’s zip code in the Billing Address.
- If the address of the customer is unknown, enter the shop's zip code.
Step 4: If the Shipping Address shows as being different for the customer, enter the customer’s zip code in the Shipping Address.
Step 5: Save the changes.
Step 6: Try exporting the entry to QuickBooks Online again.
